We're here to help. Whether you have questions about Synca, need help with your account, or want to share feedback, our team is ready to assist you.
For any questions, issues, or feedback, please reach out to our support team:
We typically respond within 24-48 hours.
Open the app and tap the check-in button to log your period start date, symptoms, mood, and energy levels. Synca uses this data along with Apple Health information (if enabled) to provide personalised insights.
Go to Settings in the Synca app and tap "Connect Apple Health." You'll be prompted to grant permission for the specific health data types Synca can read. You can manage these permissions anytime in iOS Settings → Privacy & Security → Health → Synca.
Synca subscriptions are managed through the App Store. To cancel, go to iOS Settings → [Your Name] → Subscriptions → Synca, then tap "Cancel Subscription." Your premium access will continue until the end of your current billing period.
You can delete your account by going to Settings in the app and tapping "Delete Account." This will permanently remove all your personal data within 30 days. This action cannot be undone.
Yes. Your data is encrypted in transit and at rest, and we never sell or share your health information with third parties for marketing or advertising. Read our Privacy Policy for full details on how we protect your data.
We'd love to hear from you! Please email us at info@hellosynca.co with details about the issue you encountered or the feature you'd like to see. Screenshots are always helpful for bug reports.
Need immediate help? Check our Privacy Policy for information about data handling, or our Terms & Conditions for service-related questions.